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Return Policy
Concept-Therapy Institute is committed to serving our customers. If you feel the product you have purchased is not satisfactory or is not performing to your expectations, please call or e-mail our technical support office (800.531.5628 or concept@concept-therapy.org) or telephone, fax, or e-mail our sales office to discuss your situation. We would appreciate the opportunity to make the product perform to your expectations. If you are not satisfied with the results, you may return the product under the conditions that follow.
Concept-Therapy Institute offers a money back guarantee for the purchase price only (shipping and handling charges will not be refunded) of all Concept-Therapy Institute - manufactured products purchased directly from Concept-Therapy Institute that have not been used to fulfill a project or task (we are not a software lending library) and that are received back by Concept-Therapy Institute within 30 days of the invoice date, as long as all disks, documentation and packaging are returned. No RMA number is required. Simply return the product with a copy of the invoice inside and the invoice number clearly written on the outside of the package. Please include a note explaining your reason for returning the product. Non-Concept-Therapy Institute products (products not manufactured by Concept-Therapy Institute, but resold by us) are non-refundable and non-returnable. Examples of non-Concept-Therapy Institute products are all other products not manufactured by Concept-Therapy Institute.
Concept-Therapy Institute products purchased from resellers (and not directly from Concept-Therapy Institute) may be returned by the reseller (not the end user) to Concept-Therapy Institute within thirty (30) days of purchase from Concept-Therapy Institute, and Concept-Therapy Institute will credit the reseller’s account, exchange the product for an equal-priced unopened product, or refund the reseller’s purchase price, less shipping. Resellers must pay shipping in these cases and return the Blue Registration Card and a signed statement by the customer that he/she has not kept any copies of the software. If the customer has already mailed the Registration Card to us, the reseller must also inform us of the customer’s name and address.
Occasionally, customers may be better served with a different Concept-Therapy Institute - manufactured product than the Concept-Therapy Institute - manufactured product originally purchased. In these situations, within thirty (30) days of purchase, customers may contact Concept-Therapy Institute directly, with proof of purchase, for an exchange of the product(s), paying only the difference in retail cost of the products (if the new product[s] is [are] more expensive) and shipping charges.
Resellers wishing to exchange products held in stock greater than thirty (30) days for current versions of the same product may do so by returning the unopened product with a US$ 15.00 per product restocking fee. Resellers must pay shipping in these cases.
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